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Running an Effective Help Desk
Language: en
Pages: 434
Authors: Barbara Czegel
Categories: Computers
Type: BOOK - Published: 1998-03-27 - Publisher: John Wiley & Sons Incorporated

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Offers advice on setting up and running a successful Help Desk, including technical, managerial, and human resource related issues
Help Desk Management: How to run a computer user support Service Desk effectively
Language: en
Pages: 330
Authors: Wayne Schlicht
Categories: Computers
Type: BOOK - Published: 2019-09-29 - Publisher: Build a Help Desk Consulting LLC

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Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatabl
Running an Effective Help Desk
Language: en
Pages: 464
Authors: Barbara Czegel
Categories: Computers
Type: BOOK - Published: 1998-03-27 - Publisher: Wiley

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The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for yo
How to Manage the IT Help Desk
Language: en
Pages: 372
Authors: Noel Bruton
Categories: Business & Economics
Type: BOOK - Published: 2012-07-26 - Publisher: Routledge

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Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume
A Guide to Computer User Support for Help Desk and Support Specialists
Language: en
Pages: 688
Authors: Fred Beisse
Categories: Computers
Type: BOOK - Published: 2014-09-01 - Publisher: Cengage Learning

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Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support
IT Manager's Handbook
Language: en
Pages: 632
Authors: Bill Holtsnider
Categories: Computers
Type: BOOK - Published: 2010-07-26 - Publisher: Elsevier

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IT Manager's Handbook, Second Edition, provides essential information to help students understand the responsibilities of today’s IT Management professionals:
InfoWorld
Language: en
Pages: 100
Authors:
Categories:
Type: BOOK - Published: 1994-12-26 - Publisher:

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InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and project
Help Desk Practitioner's Handbook
Language: en
Pages:
Authors: Barbara Czegel
Categories: Computers
Type: BOOK - Published: 2015-05-21 - Publisher: John Wiley & Sons

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Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the
InfoWorld
Language: en
Pages: 100
Authors:
Categories:
Type: BOOK - Published: 1994-12-26 - Publisher:

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InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and project
Networking For Dummies
Language: en
Pages: 480
Authors: Doug Lowe
Categories: Computers
Type: BOOK - Published: 2020-07-14 - Publisher: John Wiley & Sons

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Set up a secure network at home or the office Fully revised to cover Windows 10 and Windows Server 2019, this new edition of the trusted Networking For Dummies